We know not everything works out and we want you to feel confident in everything you purchase from us! We will gladly accept unwashed, unworn, and unused merchandise within 60 days of purchase if you are not completely satisfied. 

FINAL SALE ITEMS: While we want to ensure you get exactly what you are looking for and love your purchase, there are certain items that are not eligible for return or exchange. These items will all be marked ‘FINAL SALE’ on the listing. 

All orders that are placed online are final and cannot be cancelled once submitted. Once the order ships and order is received you may go ahead and begin the return process.

We are only able to accept back returns or exchanges on shoes that have been purchased on www.floafers.com. Any purchase through another retailer or 3rd party vendor must be returned through them based on their store policy.

You will be given 3 options to choose from for your RETURN
1. Exchange for a different size or color.
2. Store credit in the form of an e-gift card.
3. Refund to the original form of payment. 

EXCHANGES can be made for a different size or color only. If you choose to exchange, you will be given a free return label. We only allow one exchange. Exchanges are processed at receipt of return. If the item becomes sold out in the meantime, we will process as store credit. 

Begin Your Return or Exchange Here

All orders ship FedEx. We offer the following shipping options:

Flat rate shipping $6.95
2 Day Air $28.50
Next Day Air $60.00

All orders placed before 12pm EST will go out that day. Orders placed after 12pm EST will go out the next day.

We cannot cancel or make any changes (this includes address changes, payment changes or product changes) to an order after it has been placed.

Returns received without going through the proper return protocol using our return system, will NOT be elgible for an exchange or refund. All FLOAFERS.COM purchases must go through our return portal in order to be elgible for returns or exchanges!

Please do not send blind returns back without a lable produced by our return portal!

*Floafers reserves all rights to disqualify returns that do not meet these requirements.*

Any lost or stolen packages are the responsibility of the shipping carrier. In this case, you will need to contact the carrier with your tracking information to file a missing package claim.

While we are as excited as you are to stock up on Floafers, there is a 4 pair limit per order to prevent shoes from going out of stock too quickly. If you’d like to place a bulk order, or are interested in selling Floafers as a 3rd party retailer, it is required that you reach out to us at customerservice@floafers.com.

We realize there may occasionally be a production hiccup, so we’re happy to make the necessary adjustment in accordance with our manufacturing criteria. We offer a 60-day limited warranty but cannot guarantee shoes will continue to look like new after they’ve been worn over a period of time.  The 60-days starts at the date your order was delivered.

The warranty only applies to a defect resulting from a manufacturer error. It does not apply to normal wear and tear or damaged caused by persons.

The warranty does not apply to shoes where the outsole tread is worn down.

Your claim will be reviewed and and determined if the Floafers fall under warranty. Please note, each claim is reviewed carefully and the decision is final.

If the claim is accepted, you can send back the damaged pair
in exchange for a new pair. 

The warranty does not apply to FLOAFERS purchased from any third party retailer. Any Floafers purchased through a 3rd party retailer will need to be
brought back to that particular store.

Please email our customer service team to inquire customerservice@floafers.com.

Please reach out to the retailer directly. They should be able to support you with a warranty exchange or refund since we don’t offer exchanges for third party purchases. Again, we do not handle any 3rd party returns.

Unfortunately, our system does not currently support international returns/exchanges. This policy applies to all purchases, including gifts.

To arrange a return and reorder, we will need the name of the original purchaser and the order number. If they were a gift, simply ask for the order details and we can handle it from there. 

However, if these were purchased through a 3rd party retailer we will not be able to assist with a return or exchange.

We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages. If the size guide isn't available on the product page, it's because some brands' sizing differs slightly to ours.

Just click on the 'Size Guide' button on each product page or check out our women's and men's size guides for measurements, fitting tips, washing tips - everything to make sure it fits perfectly and stays looking great.

At this time, we only offer full sizes. However, please see our sizing guide to find the best fit.

We do offer pre-order events from time to time. You would be notified via email if you’re signed up through our newsletter prior to such an event.

We do not offer custom design orders, but we’d love to hear your ideas. Simply email customerservice@floafers.com.

EVA (ethylene-vinyl acetate) naturally molds to the foot, evoking a feeling of walking on clouds. Floafers are also lightweight, shock absorbent, and hand washable with soap and water. And they’re odor-resistant and antimicrobial.

Absolutely. Our soles feature a slip-resistant and scuff-proof outsole technology.

EVA shoes can be hand washed using lukewarm water, soap, and a washcloth or sponge. Using a towel, gently remove excess water, then air dry completely in a cool, shaded area. Never put Floafers in the washing machine, dryer, or dishwasher. Keep Floafers out of direct sunlight, and extreme hot and cold temperatures for an extended period of time.