You can track your order anytime by clicking on the below link. You will also receive email confirmations with status updates.

https://floafers.com/apps/parcelpanel

Begin Your Return or Exchange Here

We know not everything works out and we want you to feel confident in everything you purchase from us! We will gladly accept unwashed, unworn, and unused merchandise within 60 days of purchase if you are not completely satisfied. 

FINAL SALE ITEMS: While we want to ensure you get exactly what you are looking for and love your purchase, there are certain items that are not eligible for return or exchange. These items will all be marked ‘FINAL SALE’ on the listing. 

All orders that are placed online are final and cannot be cancelled once submitted. Once the order ships and order is received you may go ahead and begin the return process.

We are only able to accept back returns or exchanges on shoes that have been purchased on www.floafers.com. Any purchase through another retailer or 3rd party vendor must be returned through them based on their store policy.

You will be given 3 options to choose from for your RETURN
1. Exchange for a different size or color.
2. Store credit in the form of an e-gift card.
3. Refund to the original form of payment. 

EXCHANGES can be made for a different size or color only. If you choose to exchange, you will be given a free return label. We only allow one exchange. Exchanges are processed at receipt of return. If the item becomes sold out in the meantime, we will process as store credit. 

Live chat is available Monday through Friday from 9:00 am to 5:00 pm EST.

If chats or emails are sent over the weekend, our customer service team will get back to you Monday morning.

We do not have a phone number at the moment so all inquires must go through live chat or email.

We offer the following shipping options:

Standard Shipping: $6.95
USPS ground
3-7 business days
Free shipping over $80

Expedited Shipping: $28.50
FedEx 2 day air
2 business days

We do not ship internationally or to Puerto Rico at this time.

Floafers come in full sizes only. We recommend you size up if you are a half size. Please refer to our size guide below.

Size Guide

We CANNOT cancel or make any changes (this includes address changes, payment changes or product changes) to an order after it has been placed. Once your order is received, you may go ahead and place a return through our returns portal to receive a refund.

Once we receive your return, our team will review to ensure it is eligible for a refund and process your refund. Please allow 5-7 business days for your return to be processed. You will receive an email once your return has been received back and once your refund has been processed.

We realize there may occasionally be a production hiccup, so we’re happy to make the necessary adjustment in accordance with our manufacturing criteria. We offer a 60-day limited warranty but cannot guarantee shoes will continue to look like new after they’ve been worn over a period of time.  The 60-days starts at the date your order was delivered.

The warranty only applies to a defect resulting from a manufacturer error. It does not apply to normal wear and tear or damaged caused by persons.

The warranty does not apply to shoes where the outsole tread is worn down. Please keep in mind that these are EVA foam shoes and are not designed for serious wear and tear.

Your claim will be reviewed and and determined if the Floafers fall under warranty. Please note, each claim is reviewed carefully and the decision is final.

If the claim is accepted, you can send back the damaged pair in exchange for a new pair. 

The warranty does not apply to FLOAFERS purchased from any third party retailer. Any Floafers purchased through a 3rd party retailer will need to be
brought back to that particular store.

Please email our customer service team to inquire customerservice@floafers.com.

Please reach out to the retailer directly. They should be able to support you with a warranty exchange or refund since we don’t offer exchanges for third party purchases. Again, we do not handle any 3rd party returns.

Any lost or stolen packages are the responsibility of the shipping carrier. In this case, you will need to contact the carrier with your tracking information to file a missing package claim.

EVA (ethylene-vinyl acetate) naturally molds to the foot, evoking a feeling of walking on clouds. Floafers are also lightweight, shock absorbent, and hand washable with soap and water. And they’re odor-resistant and antimicrobial.

EVA shoes can be hand washed using lukewarm water, soap, and a washcloth or sponge. Using a towel, gently remove excess water, then air dry completely in a cool, shaded area. Never put Floafers in the washing machine, dryer, or dishwasher. Keep Floafers out of direct sunlight, and extreme hot and cold temperatures for an extended period of time as they can shrink due to the foam material.