Need To Return For A Refund Or Exchange?
Thanks for your order and giving Floafers a try! We realize not every purchase is perfect the first time around, so we welcome the opportunity to find the pair that’s right for you with our easy exchange and return policy.
Not sure what size you need after receiving them? Try them on inside and walk around to keep them eligible for return. Maybe the color doesn’t quite match your favorite T-shirt or hoodie? Not to worry as we offer a wide variety of colors and prints that are sure to coordinate with your wardrobe!
Returns or exchanges of merchandise purchased from third party retailers will need to be returned directly to them and in line with their store policy. These purchases will not be eligible for return below.
RETURNS THAT ARE RECEIVED BACK WITHOUT GOING THROUGH THE PROPER RETURN PROTOCOL USING OUR RETURN SYSTEM, WILL NOT BE ELIGIBLE FOR AN EXCHANGE OR REFUND. ALL FLOAFERS.COM PURCHASES MUST GO THROUGH OUR RETURN PORTAL IN ORDER TO BE ELIGIBLE FOR RETURNS OR EXCHANGES!
Exchange & Return Policy
All orders that are placed online are final and cannot be cancelled once submitted. Once the order ships and is received you can simply begin the return process.
Exchange pairs or return pairs must be sent back unworn, unwashed, and in their original box. To be eligible for an exchange or return, all orders must be returned within 60 days upon receipt of your shoes. A full refund will be made for returned merchandise accepted according to our warranty policy, minus shipping fees and a $4.95 handling fee per order. When you choose to exchange an item, there's a small fee of $4.95, in addition to the shipping cost. We know you’re anxious to get your refund for returns, but please be patient. Refunds take from 7 to 10 business days to process after merchandise has been received due to the individual policies of your bank or financial institution.
We are only able to accept back returns or exchanges on shoes that have been purchased through our online shop, www.floafers.com. Any shoes that were purchased through another retailer or 3rd party vendor must be returned through them and in line with their store policy.
International order returns/exchanges are not available currently.
Returned items must not have been altered, washed, damaged or worn outside, and must include their original packaging. Floafers reserves all rights to reject returned goods if they do not meet the requirements.
Additional Return Info
My shoes were purchased through a different retailer. How do I process my return or warranty?
Please reach out to the retailer directly. They should be able to support you with a warranty exchange or refund since we don’t offer exchanges for third party purchases. Again, we do not handle any 3rd party returns directly and would need to go through the retailer you purchased from.
What is your warranty policy for damages?
We realize there may occasionally be a production hiccup, so we’re happy to make the necessary adjustment in accordance with our manufacturing criteria. We offer a 60-day limited warranty but cannot guarantee shoes will continue to look like new after they’ve been worn over a period of time.
The warranty applies to manufacturing defects that do not arise from normal usage or fair wear and tear. The warranty does not apply to shoes where the outsole tread is worn down. The warranty does not apply to shoes purchased from third party retailers. Any Floafers purchased through a 3rd party retailer will need to be brought back to that particular store. Please email our customer service team immediately to inquire firstname.lastname@example.org
What is the best way to maintain Floafers and keep them clean?
EVA shoes can be hand washed using lukewarm water, soap, and a washcloth or sponge. Using a towel, gently remove excess water, then air dry completely in a cool, shaded area. Never put Floafers in the washing machine, dryer, or dishwasher.
What is your 2023 holiday return policy?
All orders placed between Nov. 1st and Dec. 25th will be eligible for and extended return through January 15th, 2022 to assist with gift exchanges.
Shoes must be sent back unworn, unwashed, and in their original box to qualify for an exchange or return. If they do not meet the requirements the exchange or refund will be rejected.
Still have questions?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email@example.com