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Need To Return For A Refund Or Exchange?

Thanks for your order and giving Floafers a try! We realize not every purchase is not perfect the first time around, so we welcome the opportunity to find the pair that’s right for you with our easy exchange and return policy.

Not sure what size you need after receiving them? Try them on inside and walk around to keep them eligible for return. Maybe the color doesn’t quite match your favorite T-shirt or hoodie? Not to worry as we offer a wide variety of colors and prints that are sure to coordinate with your wardrobe!

Returns or exchanges of merchandise purchased from third party retailers will need to be returned directly to them and in line with their store policy. These purchases will not be eligible for return below.

HOLIDAY RETURNS: ALL ORDERS PLACED FROM NOV 1. THROUGH DEC. 25 WILL BE ELIGIBLE FOR RETURNS THROUGH JAN 15TH. For this 2021 holiday season, beginning November 1st, we ask that you be extra patient as we prepare to ship your order and manage expectations as you should expect some delays with carriers. Your patience and understanding is greatly appreciated.

Exchange & Return Policy

All orders that are placed online are final and cannot be cancelled once submitted. Once the order ships and is received you can simply begin the return process.

Exchange pairs or return pairs must be sent back unworn, unwashed, and in their original box. To be eligible for an exchange or return, all orders must be returned within 30 days upon receipt of your shoes. A full refund will be made for returned merchandise accepted according to our warranty policy, minus shipping fees and a $7.95 handling fee per pair. We know you’re anxious to get your refund, but please be patient. Refunds take from 7 to 10 business days to process after merchandise has been received due to the individual policies of your bank or financial institution.

We are only able to accept back returns or exchanges on shoes that have been purchased through our online shop, Any shoes that were purchased through another retailer or 3rd party vendor must be returned through them and in line with their store policy.

International order returns/exchanges are not available currently.

Returned items must not have been altered, washed, damaged or worn outside, and must include their original packaging. Floafers reserves all rights to reject returned goods if they do not meet the requirements.

Start A Return or Exchange

Additional Return Info

All orders placed between Nov. 1st and Dec. 25th will be eligible for and extended return through January 15th, 2022 to assist with gift exchanges.

Shoes must be sent back unworn, unwashed, and in their original box to qualify for an exchange or return. If they do not meet the requirements the exchange or refund will be rejected.

Please reach out to the retailer directly. They should be able to support you with a warranty exchange or refund since we don’t offer exchanges for third party purchases. Again, we do not handle any 3rd party returns directly and would need to go through the retailer you purchased from.

We realize there may occasionally be a production hiccup, so we’re happy to make the necessary adjustment in accordance with our manufacturing criteria. We offer a 60-day limited warranty but cannot guarantee shoes will continue to look like new after they’ve been worn over a period of time.

The warranty does not apply to a defect that arises from normal usage or fair wear and tear.

The warranty does not apply to shoes purchased from third party retailers. Any Floafers purchased through a 3rd party retailer will need to be brought back to that particular store

Please email our customer service team immediately to inquire

EVA shoes can be hand washed using lukewarm water, soap, and a washcloth or sponge. Using a towel, gently remove excess water, then air dry completely in a cool, shaded area. Never put Floafers in the washing machine, dryer, or dishwasher. 

Still have questions?

If you have additional questions or concerns, contact us at

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