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At Floafers, your absolute satisfaction is of utmost importance to us. Floafers will only accept unworn & unwashed merchandise and reserves the right to reject any return that does not meet inspection upon receipt. Customers will have 30 days from the order ship date to return them in the above mentioned condition. Items that are beyond 30 days from that date will no longer be available for return. Items marked "Final Sale" are not eligible for return or exchanged and are not subject to price adjustment. 

Our returns take up to 10-14 business days to process after we receive the return. Please note that it may take additional time to post your account depending on your bank or financial institution.

If there is a quality issue with your item, please refer to our warranty policy.

International orders cannot be returned or exchanged and all sales are final.

Please note that we are only able to accept back returns on shoes that have been purchased through our online shop. Any shoes that were purchased through another retailer or 3rd party vendor must be returned through them and in line with their store policy.

All orders that are placed online are final and cannot be cancelled once submitted. Once the order ships and is received you can simply begin the return process.

To begin your return/exchange process, simply click the link below! $7.95 handling charge not included.



BEGIN YOUR RETURN

We realize there may occasionally be a production hiccup, so we’re happy to make the necessary adjustment in accordance with our manufacturing criteria. We offer a 60-day limited warranty but cannot guarantee shoes will continue to look like new after they’ve been worn over a period of time.

The warranty does not apply to a defect that arises from normal usage or fair wear and tear.

The warranty does not apply to shoes purchased from third party retailers. Any Floafers purchased through a 3rd party retailer will need to be brought back to that particular store

Please email our customer service team immediately to inquire customerservice@floafers.com

Please reach out to the retailer directly. They should be able to support you with a warranty exchange or refund since we don’t offer exchanges for third party purchases. Again, we do not handle any 3rd party returns.

Unfortunately, our system does not currently support international returns/exchanges. This policy applies to all purchases, including gifts.

To arrange a return and reorder, we will need the name of the original purchaser and the order number. If they were a gift, simply ask for the order details and we can handle it from there. 

However, if these were purchased through a 3rd party retailer we will not be able to assist with a return or exchange.

All orders ship Fedex Monday-Friday (do not ship on weekends or on holidays) and are normally shipped within 4-5 business days. If your order is placed on a Friday after 12pm EST the goods will not ship until after the weekend, regardless of expedited shipping method.

We offer standard and expedited shipping options and all orders over $75 ship free in the USA.

We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages. If the size guide isn't available on the product page, it's because some brands' sizing differs slightly to ours.

Just click on the 'Size Guide' button on each product page or check out our women's and men's size guides for measurements, fitting tips, washing tips - everything to make sure it fits perfectly and stays looking great.

At this time, we only offer full sizes. However, please see our sizing guide to find the best fit.

We do offer pre-order events from time to time. You would be notified via email if you’re signed up through our newsletter prior to such an event.

We do not offer custom design orders, but we’d love to hear your ideas. Simply email customerservice@floafers.com.

EVA (ethylene-vinyl acetate) naturally molds to the foot, evoking a feeling of walking on clouds. Floafers are also lightweight, shock absorbent, and hand washable with soap and water. And they’re odor-resistant and antimicrobial.

Absolutely. Our soles feature a slip-resistant and scuff-proof outsole technology.

EVA shoes can be hand washed using lukewarm water, soap, and a washcloth or sponge. Using a towel, gently remove excess water, then air dry completely in a cool, shaded area. Never put Floafers in the washing machine, dryer, or dishwasher. 

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