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At Floafers, your absolute satisfaction is of utmost importance to us. If you are unhappy with your purchase, you have 14-days from when you received your shoes to return them. All merchandise must be returned unworn and in the original shoe box and we will only accept the items within that order. DO NOT INCLUDE TWO SEPARATE RETURN ORDERS IN ONE RETURN; YOUR RETURN WILL NOT BE ACCEPTED. Each order # will require a separate return label. We cannot accept shoes that have been worn outside, so please be sure to try them on inside. If we receive returns that do not meet these requirements, Floafers has the right to deny any refunds or exchanges as they will not be processed.

International orders cannot be returned or exchanged and all sales are final.

Please note that we are only able to accept back returns on shoes that have been purchased through our online shop. Any shoes that were purchased through another retailer or 3rd party vendor must be returned through them and in line with their store policy.

All orders that are placed are final and cannot be cancelled once submitted. Once the order ships and is received you can simply begin the return process.

To begin your return/exchange process, simply click the link below! $5 handling charge not included.



BEGIN YOUR RETURN

Please reach out to the retailer directly. They should be able to support you with a warranty exchange or refund since we don’t offer exchanges for third party purchases. Again, we do not handle any 3rd party returns.

Unfortunately, our system does not currently support international returns/exchanges. This policy applies to all purchases, including gifts.

To arrange a return and reorder, we will need the name of the original purchaser and the order number. If they were a gift, simply ask for the order details and we can handle it from there. 

However, if these were purchased through a 3rd party retailer we will not be able to assist with a return or exchange.

All orders ship Fedex Monday-Friday (do not ship on weekends or on holidays) and are normally shipped within 4-5 business days. If your order is placed on a Friday after 12pm EST the goods will not ship until after the weekend, regardless of expedited shipping method.

We offer standard and expedited shipping options and all orders over $75 ship free in the USA.

We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages. If the size guide isn't available on the product page, it's because some brands' sizing differs slightly to ours.

Just click on the 'Size Guide' button on each product page or check out our women's and men's size guides for measurements, fitting tips, washing tips - everything to make sure it fits perfectly and stays looking great.

At this time, we only offer full sizes. However, please see our sizing guide to find the best fit.

We do offer pre-order events from time to time. You would be notified via email if you’re signed up through our newsletter prior to such an event.

We do not offer custom design orders, but we’d love to hear your ideas. Simply email customerservice@floafers.com.

EVA (ethylene-vinyl acetate) naturally molds to the foot, evoking a feeling of walking on clouds. Floafers are also lightweight, shock absorbent, and hand washable with soap and water. And they’re odor-resistant and antimicrobial.

Absolutely. Our soles feature a slip-resistant and scuff-proof outsole technology.

EVA shoes can be hand washed using lukewarm water, soap, and a washcloth or sponge. Using a towel, gently remove excess water, then air dry completely in a cool, shaded area. Never put Floafers in the washing machine, dryer, or dishwasher. 

We’re always happy to extend a warranty against any manufacturer defect in materials or workmanship for up to a year from the day your shoes are received. Please note that issues related to fit or sizing are not covered. In addition, we will require picture proof with any inquiry about defective goods. To make sure shoes fit properly, we recommend trying them on indoors on a soft surface before removing any tags or disposing of packaging.

If your shoes were purchased through our online shop email us directly at customerservice@floafers.com with photos of your shoes and your proof of purchase. 

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