Frequently Asked Questions

Thanks for your order and giving Floafers a try. We realize not every purchase is a perfect fit the first time around, so we welcome the opportunity to find the one that’s right for you with our easy exchange and return policy.

Shoes must be sent back unworn, unwashed, and in their original box. To qualify for an exchange or return, all orders must be returned within 30 days upon  receipt of your shoes. A full refund will be made for merchandise accepted according to our warranty policy, minus shipping fees and a $7.95 handling fee per order. There is no charge for exchanges.

We know you’re anxious to get your refund, but please be patient. Refunds take from 7 to 10 business days to process after merchandise has been received due to the individual policies of your bank or financial institution. Returns and exchanges can only be made on shoes purchased through Floafers.com. Returns or exchanges of merchandise purchased from third party retailers will need to be returned directly to them and in line with their store policy.

International orders cannot be returned or exchanged and all sales are final.

All orders that are placed online are final and cannot be cancelled once submitted. Once the order ships and is received you can simply begin the return process.

RETURNS THAT ARE RECEIVED BACK WITHOUT GOING THROUGH THE PROPER RETURN PROTOCOL USING OUR RETURN SYSTEM, WILL NOT BE ELGILE FOR AN EXCHANGE OR REFUND. ALL FLOAFERS.COM PURCHASES MUST GO THROUGH OUR RETURN PORTAL IN ORDER TO BE ELIGIBLE FOR RETURNS OR EXCHANGES!

HOLIDAY RETURNS/EXCHANGES: All orders placed between Nov. 1st and Dec. 25th will be eligible for and extended return through January 15th, 2022 to assist with gift exchanges. Shoes must be sent back unworn, unwashed, and in their original box to qualify for an exchange or return.

If there is a quality issue with your item, please refer to our warranty policy.

To begin your return/exchange process, simply click the link below!

Begin Your Return

All orders ship Fedex Monday-Friday (do not ship on weekends or on holidays) and are normally shipped within 4-5 business days. If your order is placed on a Friday after 12pm EST the goods will not ship until after the weekend, regardless of expedited shipping method.

We offer standard and expedited shipping options and all orders over $75 ship free in the USA.

Discounts will only be applied during dates of promotions. Discounts will NOT be honored for previous and future purchases and there will be no price adjustments. First time subscribers 10% OFF will NOT be honored during promotional events and can be applied once events have ended.

Returns received without going through the proper return protocol using our return system, will NOT be elgible for an exchange or refund. All FLOAFERS.COM purchases must go through our return portal in order to be elgible for returns or exchanges!

Please do not send blind returns back without a lable produced by our return portal!

*Floafers reserves all rights to disqualify returns that do not meet these requirements.*

Any lost or stolen packages are the responsibility of the shipping carrier. In this case, you will need to contact the carrier with your tracking information to file a missing package claim.

We realize there may occasionally be a production hiccup, so we’re happy to make the necessary adjustment in accordance with our manufacturing criteria. We offer a 60-day limited warranty but cannot guarantee shoes will continue to look like new after they’ve been worn over a period of time.

The warranty does not apply to a defect that arises from normal usage or fair wear and tear.

The warranty does not apply to shoes purchased from third party retailers. Any Floafers purchased through a 3rd party retailer will need to be brought back to that particular store.

Please email our customer service team immediately to inquire customerservice@floafers.com.

Please reach out to the retailer directly. They should be able to support you with a warranty exchange or refund since we don’t offer exchanges for third party purchases. Again, we do not handle any 3rd party returns.

Unfortunately, our system does not currently support international returns/exchanges. This policy applies to all purchases, including gifts.

To arrange a return and reorder, we will need the name of the original purchaser and the order number. If they were a gift, simply ask for the order details and we can handle it from there. 

However, if these were purchased through a 3rd party retailer we will not be able to assist with a return or exchange.

We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages. If the size guide isn't available on the product page, it's because some brands' sizing differs slightly to ours.

Just click on the 'Size Guide' button on each product page or check out our women's and men's size guides for measurements, fitting tips, washing tips - everything to make sure it fits perfectly and stays looking great.

At this time, we only offer full sizes. However, please see our sizing guide to find the best fit.

We do offer pre-order events from time to time. You would be notified via email if you’re signed up through our newsletter prior to such an event.

We do not offer custom design orders, but we’d love to hear your ideas. Simply email customerservice@floafers.com.

EVA (ethylene-vinyl acetate) naturally molds to the foot, evoking a feeling of walking on clouds. Floafers are also lightweight, shock absorbent, and hand washable with soap and water. And they’re odor-resistant and antimicrobial.

Absolutely. Our soles feature a slip-resistant and scuff-proof outsole technology.

EVA shoes can be hand washed using lukewarm water, soap, and a washcloth or sponge. Using a towel, gently remove excess water, then air dry completely in a cool, shaded area. Never put Floafers in the washing machine, dryer, or dishwasher. 

All orders placed between Nov. 1st and Dec. 25th will be eligible for and extended return through January 15th, 2023 to assist with gift exchanges.

Shoes must be sent back unworn, unwashed, and in their original box to qualify for an exchange or return. If they do not meet the requirements the exchange or refund will be rejected.