At Floafers, we ship orders during normal business hours. Typically orders received before 3:00 pm CST Monday thru Friday will be shipped same day. Orders received after 3:00 pm CST will ship the following business day.
We do not ship on Saturdays, Sundays, or on major holidays. Orders placed on Memorial Day, 4th of July, Labor Day, Thanksgiving (and the day after) and New Year's Day will processed the next business day. Floafers currently ships worldwide.
Order Tracking: Once an order is placed and processed you will receive a tracking number within 48-72 hours from time of purchase.
You can return any item for an exchange or refund within 5 days of receiving your original order. If you'd like a refund for your goods but you return them to us for no specific reason or without explanation, then a refund for those goods will be at our discretion. We'll refund the price you paid for your item, including sale items back to your original payment method.
As for past Kickstarter backer orders & all pre-orders, refunds are not available as you know.