WHAT IS YOUR RETURN POLICY?
You can return any item for an exchange or refund within 10 days of receiving your original order just send an email to firstname.lastname@example.org
Once you have contacted us we will send you a RA# (return authorization) & form to fill out and send back with goods. Failure to include a RA# form with return inside a shoe box will automatically be ineligible for return. Returned shoes are to be in perfect condition when returned and will not be accepted if they are damaged or have been used multiple times.
Once we receive return we will exchange the goods or refund the price you paid for your item, including sale items back to your original payment method.
Holiday Returns: To accommodate holiday shoppers, we will be extending our return policy. All orders place between Nov. 1 and December 24, 2020 can be returned through January 24, 2021.
CAN YOU HELP ME WITH MY PROMO CODE?
You need to enter the code exactly as it was given to you, without any spaces. Type or copy and paste the code into the 'Discount code' box, on Checkout page.
WHAT SHOULD I DO IF MY ORDER HASN'T BEEN DELIVERED YET?
Your estimated delivery date is in your Order Confirmation email – please allow until this date for your order to arrive. It's also worth checking if there are any local delays in your area.
If you have further questions about your order, please email email@example.com immediately!
WHERE CAN I FIND YOUR SIZE GUIDE AND CARE INSTRUCTIONS?
We never want to send you something that doesn't fit properly so we have size guides available on most of our product pages. If the size guide isn't available on the product page, it's because some brands' sizing differs slightly to ours.
Just click on the 'Size Guide' button on each product page or check out our women's and men's size guides for measurements, fitting tips, washing tips - everything to make sure it fits perfectly and stays looking great.